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Privacy and Cookies Policy

This online store is committed to respecting and preserving its users' information. Therefore, this Privacy Policy is so that you “user” are aware of the information and data that we collect and process.

We value the trust you place in us by providing us with your personal information. We will take all measures to protect your information against misuse and to keep it secure.

 

General information

This Privacy Policy contains information regarding how we process, in whole or in part, automatically or not, the personal data of users who access this online store.

This Privacy Policy was prepared in accordance with the definition brought by the General Data Protection Act “LGPD” (Federal Act No. 13,709,2018), approved in August 2018.

This online store is committed to complying with the standards set out in the LGPD (general data protection law), in compliance with the following principles:

  • The user's personal data will be processed in a lawful, fair and transparent manner (lawfulness, loyalty, and transparency);
  • The user's personal data will only be collected for specific, explicit and legitimate purposes and cannot be further processed in a way that is incompatible with these purposes (purpose limitation);
  • The user's personal data will be collected in an adequate, relevant and limited way to the needs of the purpose for which they are processed (data minimization);
  • The user's personal data will be accurate and updated whenever necessary, so that inaccurate data is erased or rectified when possible (accuracy);
  • The user's personal data will be treated securely, protected from unauthorized or unlawful processing and against accidental loss, destruction or damage, adopting appropriate technical or organizational measures (integrity and confidentiality).

 

User Rights

Transparency about the processing of your personal data is a priority for this online store. In addition to the information provided in this Privacy Policy, you can also exercise the rights provided for in the General Data Protection Act, including:

  • Confirmation of the existence of personal data processing.
  • Access to personal data.
  • Revocation of consent.
  • Correction of incomplete, inaccurate or outdated personal data.
  • Deleting personal data processed with consent or unnecessary, excessive or when you understand that some point of the LGPD has not been met.
  • Information about the hypotheses and with which companies, partners and other institutions we may share or receive personal data relating to the user.

 

TYPES OF DATA COLLECTED AND THEIR PURPOSE

 

User identification data for registration

The use by the user of certain functionalities of this online store such as “add items to cart” and “purchase” will depend on registration, and in these cases, the following user data will be collected and stored to fulfill its purposes:

  • Email Address;
  • Full name for individual;
  • CPF for individuals;
  • Full Address;
  • Payment data (is encrypted and is not stored);
  • Password.

 

Data reported in the contact form

The data provided by the user who uses the SEND YOUR MESSAGE form available in this online store, including the content of the message sent, will be collected and stored, for the purpose of fulfilling the obligation requested, such as questions, suggestions, etc.

 

Data related to registration for purchasing execution

For the execution of the purchase contract signed between this online store and the user, other data related to or necessary for its execution may be collected and stored, including the content of any communications made with the user.

In order for the purchase to actually be carried out, we request, in addition to the personal data mentioned above for registration, we collect and store information on:

  • Payment, such as credit card details. On this occasion, we store your payment card number temporarily until the moment the payment gateway confirms the transaction. After this confirmation, your card details will no longer be stored in our database, unless you choose to save your payment details in this online store.
  • Address and contact, we also collect and store the user's address and contact telephone number, details that are necessary to carry out delivery and contact the user for the purpose of exchanges, returns, questions, among others. We also use your location with your approval to complete the delivery and improve the experience and navigation in this online store.
  • Date of birth and gender, we also collect and store date of birth and gender for the purpose of checking for potential fraud.

 

Order Information

After completing the purchase process, the online store will be able to send notifications and messages about the order.

 

International Data Transfer

The servers of this online store, where all data is stored, are located on Amazon AWS - Brazil and the USA, ensuring greater security of your information.

In these cases, data is processed in accordance with the LGPD (General Data Protection Act) and other protection legislation. We take security measures in accordance with policies.

 

We may share your personal information with and in order to:

  • Anti-fraud and payment gateway systems;
  • Advertising, marketing and promotions agencies to help develop and analyze the effectiveness of advertising campaigns and promotions;
  • System responsible for generating electronic invoices;
  • Third parties from whom we request to deliver a product or service to the user, such as delivery services;
  • Supervisory bodies or public bodies, when they followed due legal processes to request that we make the information available;
  • Third parties who wish to send you information about products or services, but only if you give us consent to do so;
  • Third-party service providers, such as companies that process data for this online store;
  • We may also share your personal information with companies, organizations or individuals outside this online store, if we believe that this sharing is necessary to meet legal reasons;
  • Enforce the applicable terms of use of the Sites or Applications of this online store;
  • Investigate possible violations of applicable laws;
  • Detect, prevent and protect against fraud and any technical or security vulnerability. To mitigate electronic fraud, considering the analysis of the End Customer's profile, history of transactions carried out and information in CLEARSALE's databases and applying the statistical model of fraud propensity indicator by risk analysis tables, in order to check the status on suspected electronic fraud and prevent transactions from being carried out by third parties in the name of the End Customer and/or using false information; (ii) to create a score record based on the history of transactions carried out by End Customers; and (iii) for statistical purposes without individualizing said data;
  • Comply with applicable laws and regulations, cooperate in any lawful investigations and comply with orders from public bodies.

 

Marketing Services

We will only use the data provided and collected for marketing purposes as the user allows and signals interest.

To choose which marketing services you would like to receive, visit: your account > Subscribed newsletters and select your preferences.

We may use third-party service providers to monitor, analyze usage and insert third-party codes into this online store, such as Google Analytics and Firebase Google Tag Manager and Meta.

To cancel the subscription, the data subject should make the request using a form in the email, or via chat on our institutional or e-commerce website. After the request, the cancellation will be done internally.

 

Purposes of processing personal data

The user's personal data collected and stored by this online store is intended to facilitate, speed up and fulfill commitments established with the user and fulfill requests made by filling out forms and making purchases.

Personal data may also be used for commercial purposes, to personalize the content offered to the user, as well as to provide support to the online store to improve the quality and functioning of its services.

The registration data will be used to allow the user access to certain content of this online store, exclusive to registered users.

The processing of personal data for purposes not provided for in this Privacy Policy will only occur upon prior communication to the user, and, in any case, the rights and obligations set forth herein will remain applicable.

 

Personal Data Retention Period

The user's personal data will be kept for an indefinite period, there are cases in which we can keep this data for the period necessary to comply with legal obligations, and in these cases, it will not be in use, but rather stored for the eventual need to comply with a legal obligation. They will be protected and treated in accordance with the LGPD.

 

For the deleting user data in this online store

The user has the right to request the deletion of data or change their information at any time.

To delete your data from this online store, simply access home > service center > send us a message > select e-commerce sector > subject: account cancellation.

The data will be deleted if all legal obligations of this online store are met.

 

Security in the processing of user personal data

This online store agrees to apply technical and organizational measures capable of protecting personal data from unauthorized access and situations of destruction, loss, alteration, communication or dissemination of such data.

To guarantee safety, solutions will be adopted that take into account: appropriate techniques; application costs; the nature, scope, context and purposes of the processing; and risks to user rights and freedoms.

Finally, this online store is committed to treating the user's personal data confidentially, within legal limits.

This online store is governed by data and information security through AMAZON AWS ​​in São Paulo and the USA, which guarantees greater security and speed of information.

This online store also has security certificates such as Google Safe Browsing and Adobe Commerce, which allows encrypted communication between a website and a browser. All data transmission will be carried out securely and confidentially.

 

Navigation Data (cookies)

Cookies are small text files sent by the website to the user's computer and stored there, with information related to website navigation.

Cookies do not allow any file or information to be extracted from the user's hard drive, and it is not possible, through them, to access personal information that did not come from the user or the way in which they use the website's resources.

It is important to note that not all cookies contain information that allows the user to be identified, and certain types of cookies can be used simply to ensure that the website loads correctly or that its functionalities work as expected.

 

Cookies from this online store

Website cookies are those sent to the user's computer or device and administered exclusively by the website.

 

Social media and other cookies

This online store uses social media plugins, such as: Meta, Google, Apple and others that allow you to access this online store. Therefore, when doing so, the cookies used by them may be stored in the user's browser.

Each social network has its own privacy and personal data protection policy, and the individuals or legal entities that maintain them are responsible for the data collected and the privacy practices adopted.

 

Who can use your cookies?

The installation, permanence and existence of cookies on the USER's cell phone or computer will depend on the USER's sole will and may be eliminated when the User so wishes, simply by changing the settings of the banner displayed on our website/online store.

However, certain data is essential for perfect access and use of our services in this online store, such as making a purchase. Therefore, if you choose not to provide them, it may be impossible to access and use our services.

 

Changes

The editor reserves the right to modify these rules at any time, especially to adapt them to developments in the online store, whether by making new features available or by deleting or modifying existing ones.

The user will be notified if this policy changes.

By using the service after any modifications, the user demonstrates their agreement with the new standards. If you disagree with any of the changes, you must immediately remove your account and, if you so wish.

 

Applicable Law and Jurisdiction

To solve disputes arising from this instrument, Brazilian law will be fully applied.

Any disputes must be presented in the Brusque/SC district court.

 

Contact us

If you have any questions about this Privacy Policy, please contact us through the contact section of this application, or directly via email: dpo@fischer.com.br

 

 

Last update of this document: October 5, 2021.